Frequently Asked Questions

Have a question? Check out our frequently asked questions.

Buying a Plate

To buy a number plate, simply browse our website and choose the one you like. Once you’ve found the right plate, you can either buy it directly or send us an enquiry. After that, we’ll guide you through the process, including any paperwork and DVLA transfers if needed. Once everything’s sorted, your plates will be sent out ready to fit or assign to your vehicle. If you need help at any point, we’re just a message away!

We accept a range of payment methods to keep things simple. You can pay using debit or credit card, Apple Pay, Google Pay, or Klarna if you'd like to split the cost. All payments are processed securely for your peace of mind.

The transfer process usually takes between 3 to 5 working days, but if you’re receiving a new certificate of ownership from the DVLA, it can take up to 2 weeks. We’ll keep you informed throughout the process.

Nope! The price you see on our website includes everything—there are no hidden fees. What you see is exactly what you’ll pay.

The email receipt confirms your order but is not an official proof of ownership. Once purchased, you will receive a V750 document as proof of ownership. The transfer process can take up to 2 weeks, and you'll need the V750 as your official proof once the transfer is complete.

You can assign your registration online via the DVLA website between 7AM and 7PM, Monday to Sunday. Simply visit this link, fill in the details from your V5 logbook and the certificate of entitlement we provide. After completing the application, make sure to display your new plates (supplied by us) and update your insurance with the new registration.

Within 3-5 working days, DVLA will send your new V5 logbook to the address on your existing logbook.

Yes, for road legal plates, you’ll need to provide proof of authorisation, such as a V5C, V5C/2, Certificate of Entitlement, or Retention Document. If you don't have these, you can opt for a show plate instead.

Once your order has been confirmed and processed, we are unable to cancel or make changes. Please double-check all details before placing your order to ensure accuracy.

It can take up to 2 weeks to receive your certificate of entitlement (V750) from the DVLA. This certificate confirms your right to use the registration number.

No, you do not need a driving license or vehicle to purchase a registration.

We strive to provide high-quality number plates, but as with any product, minor imperfections may occasionally occur. If there are any issues with your plates, please contact us, and we'll be happy to assist you.

Selling a Plate

To list your plate for sale, visit our "Advertise" page, where you can choose one of the available packages. Once you’ve selected a package, leave the rest to us. We’ll handle the promotion, and if we gain any interest in your plate, we’ll contact you directly with the details.

We charge a one-time advertising fee for listing your plate. The exact fee depends on the package you choose. There are no additional or hidden fees; once your plate is listed, we handle the rest.

The time it takes to sell a plate can vary depending on factors like demand. However, with our targeted advertising, we aim to connect you with potential buyers as quickly as possible. Some plates may sell in a few days, while others may take longer. We'll keep you updated on any interest we generate!

Custom Plates & Legal Info

It depends on your selection at checkout. If you choose the road legal text option, your plate will be made road legal. If not, it will be a show plate.

DVLA rules require standard fonts and correct spacing on all road-legal plates to ensure they’re easily readable. Any plate that doesn’t follow these rules, like those with custom fonts or altered spacing, is classed as a show plate and can’t be used legally on the road.

Yes, 3D and 4D plates are legal as long as they follow DVLA guidelines. This includes using the correct font, spacing, and solid black characters. If you select the road legal option at checkout, your plate will meet these requirements.

All our plates are made to DVLA-certified standards using road-legal materials, fonts, and sizes. However, some listings may display modified spacing for visual appeal. While this is popular, it technically makes the plate illegal for road use as it doesn’t match the DVLA's spacing requirements. The correct, legal registration with proper spacing is always clearly stated on the product page.

Delivery & Returns

Delivery typically takes 2–4 working days from the date of order.

If your order arrives damaged, please contact us as soon as possible with clear photos of the damage. We’ll review the issue and arrange a replacement where necessary.

Unfortunately, we do not offer refunds on registrations. Number plates are classed as personalised goods, and once produced or reserved, they are uniquely assigned to you. As we sell the rights to a specific registration along with the physical product, this makes them non-refundable under consumer law.

Payment & Security

Yes, it is completely safe to buy from our website. We use secure payment methods and encryption to protect your personal and payment information. You can shop with confidence, knowing your details are handled with the highest level of security.

Yes, we offer financing through Klarna. At checkout, you can choose Klarna as your payment method and split your payment into 3 interest-free instalments or pay in 30 days with no interest. The available options depend on the order value and Klarna’s assessment.

Plates Vault is a registered UK company (Company No. 14823916) where you can confidently purchase your perfect vehicle registration. We've built our platform with security and transparency in mind, and we encourage you to explore what our customers are saying and see the measures we've put in place to ensure a smooth and secure experience.

“Still have questions? Contact Us and we’ll be happy to help!”

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